Customer service

Yes, we can replace the sealed glass (thermos) of your windows, doors and patio doors of all kinds, even if the products to be replaced were not manufactured by Lorendo. Yes, bring your window or patio door frame and we'll custom cut and install the new screens for you. Yes, we can replace small components such as cranks, opening operators, etc. We keep an inventory of components for Lorendo doors and windows. Certain conditions may apply depending on the age or generation of your Lorendo products.

Yes, we have installation guides for every type of window and door. We also provide you with an installation service by Lorendo trained, certified and authorized installers for the regions of Quebec, Lévis, Montmagny and Rivière-du-Loup, ensuring you a quality installation according to the latest building standards.

Here are a few things to take into account when inspecting tyour home current windows: have the weather strippings deteriorated? Are window shutters opening and/or closing properly? Is cold air seeping inside the room?Is there appearance of condensation between the window panes? Or appearance of mold? You might want to improve the energy-efficiency and gthe look of your house? And when you come to know that installing new windows can save you energy, it's a very good incentive.

You can use a mild cleaner to wash around doors and windows as well as glass cleaner for the windows. Do not use abrasive cleaners as this may damage your doors and windows. Clean the parts with a mild soap, then rinse well with water. For regular maintenance, apply a lubricant once in a year onto the gear mechanisms to ensure continued ease of operation. Remember to remove the mosquito screens during the winter months. Finally, check the condition of the sealant joints around doors and windows to ensure continual and optimal waterproofing.